Limited Warranty Policy

Blulog Incorporated Limited Warranty Policy for RTM system.

This product is sold subject to the Blulog Incorporated Limited Warranty Policy available with this product.

IMPORTANT: BY USING YOUR RTM SYSTEM YOU ARE AGREEING TO BE BOUND BY THE TERMS OF THE BLULOG RTM SYSTEM WARRANTY (“WARRANTY”) AS SET OUT BELOW

DO NOT USE YOUR PRODUCT UNTIL YOU HAVE READ THE TERMS OF THE WARRANTY.

DURATION

1 – 3 year Limited Warranty (depends on the product)

HOW CONSUMER LAW RELATES TO THIS WARRANTY

This warranty gives you, the customer, specific legal rights from Blulog – the manufacturer. In addition, you may also have other legal rights under applicable local law or special written agreement with Blulog. For a full understanding of your rights you should consult the laws of your country.

WARRANTY LIMITATIONS SUBJECT TO CONSUMER LAW

To the extent permitted by law, this warranty and the remedies set forth are exclusive and in lieu of all other warranties, remedies and conditions, whether oral, written, statutory, express or implied. Blulog disclaims all statutory and implied warranties, including without limitation, warranties of merchantability and fitness for a particular purpose and warranties against hidden or latent defects, to the extent permitted by law. In so far as such warranties cannot be disclaimed, Blulog limits the duration and remedies of such warranties to the duration of this express warranty and, at Blulog’s option, the repair or replacement services described below. Some countries do not allow limitations on how long an implied warranty (or condition) may last, so the limitation described above may not apply to you.

WHAT IS COVERED BY THIS WARRANTY?

Blulog Sp. z o.o., Konarzewska 4 street, 60-101, Poznań („Blulog”) warrants the Blulog RTM system product against defects in materials and workmanship when used normally in accordance with Blulog’s published guidelines for a period of ONE (1) to THREE (3) YEARS (depends on the product) from the date of original purchase by the end-user purchaser (“Warranty Period”). Blulog’s published guidelines include but are not limited to information contained in technical specifications, user manuals and service communications.

WHAT IS NOT COVERED BY THIS WARRANTY?

This Warranty does not apply to any non-Blulog branded hardware products or any software, even if packaged or sold with Blulog hardware. Manufacturers, suppliers, or publishers, other than Blulog, may provide their own warranties to you – please contact them for further information. Software distributed by Blulog with or without the Blulog brand (including, but not limited to system software) is not covered by this Warranty. Please refer to the licensing agreement accompanying the software for details of your rights with respect to its use. Blulog does not warrant that the operation of the Blulog Product will be uninterrupted or error-free. Blulog is not responsible for damage arising from failure to follow instructions relating to the Blulog Product’s use.

This Warranty does not apply: (a) to consumable parts, such as protective coatings that are designed to diminish over time, unless failure has occurred due to a defect in materials or workmanship; (b) to cosmetic damage, including but not limited to scratches, dents and broken plastic on ports unless failure has occurred due to a defect in materials or workmanship; (c) to damage caused by use with a third party component or product that does not meet the Blulog Product’s specifications; (d) to damage caused by accident, abuse, misuse, fire, liquid contact, earthquake or other external cause; (e) to damage caused by operating the Blulog Product outside Blulog’s published guidelines; (f) to damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of Blulog or an Blulog Distributor; (g) to an Blulog Product that has been modified to alter functionality or capability without the written permission of Blulog; (h) to defects caused by normal wear and tear or otherwise due to the normal aging of the Blulog Product; (i) if any serial number has been removed or defaced from the Blulog Product; or (j) if Blulog receives information from relevant public authorities that the product has been stolen or if you deactivated other security measures designed to prevent unauthorized access to the Blulog Product, and you cannot prove in any way that you are the authorized user of the product (e.g. by presenting proof of purchase).

IMPORTANT RESTRICTION BLULOG RTM SYSTEM PRODUCT.

Blulog may restrict warranty service for RTM system to the country where Blulog or its Authorized Distributor originally sold the device.

YOUR RESPONSIBILITIES

You should make periodic backup copies of the information to protect the contents and as a precaution against possible operational failures.

Before receiving warranty service, Blulog or Blulog Distributor may require that you furnish proof of purchase details, respond to questions designed to assist with diagnosing potential issues and follow Blulog’s procedures for obtaining warranty service.

Following warranty service your Blulog Product or a replacement device will be returned to you as your Blulog Product was configured when originally purchased, subject to applicable updates.

IMPORTANT: DO NOT OPEN THE BLULOG PRODUCT. OPENING THE BLULOG PRODUCT MAY CAUSE DAMAGE THAT IS NOT COVERED BY THIS WARRANTY. ONLY BLULOG OR AN BLULOG DISTRIBUTOR SHOULD PERFORM SERVICE ON THIS BLULOG PRODUCT.

WHAT WILL BLULOG DO IN THE EVENT THE WARRANTY IS BREACHED?

If during the Warranty Period you submit a claim to Blulog Distributor in accordance with this warranty, Blulog Distributor will, at its option:

  • Use spare units to replace the Blulog RTM system for the time needed to test the product under warranty.
  • Determine whether the repair or replacement under warranty is justified
  • Blulog Distributor will send faulty RTM system to the below address:
    Blulog Sp. z o.o.
    Dąbrowskiego 334A
    60-406 Poznań
    Pologne
  • Blulog Distributor will inform Blulog about it by sending a notification email to below email address:
    robert.neumann@Blulog.eu

If repair or replacement of the device under warranty is justified, Blulog will:

  • replace the Blulog Product with the same model (or with Blulog Distributor consent a product that has similar functionality) formed from new and/or previously used parts that are equivalent to new in performance and reliability, or
  • exchange the Blulog Product for a refund of your purchase price.
  • Blulog will replace the faulty RTM system within 7 working days upon receipt package from Blulog Distributor for simple exchange and up to 14 working days for repair.
  • if RTM system cannot be repaired, Blulog will remove the faulty RTM system from BluConsole.

A replacement part or Blulog Product that has been installed in accordance with instructions provided by Blulog, assumes the remaining term of the Warranty or ninety (90) days from the date of replacement or repair, whichever provides longer coverage for you. When an Blulog Product or part is replaced or a refund provided, any replacement item becomes your property and the replaced or refunded item becomes Blulog’s property.

HOW TO OBTAIN WARRANTY SERVICE?

Before you contact Blulog, please check FAQ section (link below). If the Blulog Product is still not functioning properly after making use of these resources, please contact an Blulog Distributor. An Blulog Distributor will help determine whether your Blulog Product requires service and, if it does, will inform you how Blulog will provide it. When contacting Blulog Distributor via telephone, other charges may apply depending on your location. To help us better assist you, please gather the information listed in the following table:

Gathering Information
Device:
Model:
ID Number:
Purchase Date:
Associated to Organization:
Associated to Zone:
Purchase Date:

WARRANTY SERVICE OPTIONS

Blulog will provide warranty service through one or more of the following option:

  • Send-in service. You may return your Blulog Product to Blulog Distributor. Once you are notified that service is complete, you will retrieve the Blulog Product from the Blulog Distributor.

Blulog reserves the right to change the method by which Blulog may provide warranty service to you, and your Blulog Product’s eligibility to receive a particular method of service. Service will be limited to the options available in the country where service is requested. Service options, parts availability and response times may vary according to country. You may be responsible for shipping and handling charges if the Blulog Product cannot be serviced in the country it is in. If you seek service in a country that is not the original country of purchase, you will comply with all applicable import and export laws and regulations and be responsible for all custom duties, V.A.T. and other associated taxes and charges. Where international service is available, Blulog may repair or replace Blulog Products and parts with comparable Blulog Product and parts that comply with local standards.

LIMITATION OF LIABILITY

Intentional and gross negligent acts and/or omissions. Blulog disclaims any representation that it will be able to repair any Blulog product under this warranty.

Some countries do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

GENERAL

No Blulog distributor, reseller, agent, or employee is authorized to make any modification, extension, or addition to this Warranty. If any term is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired. This Warranty is governed by and construed under the laws of the country in which the Blulog Product purchase took place. Blulog or its successor in title is the warrantor under this Warranty.

More information of the following is available online: 

Blulog Support support@Blulog.freshdesk.com
Blulog FAQ Blulog.freshdesk.com/support/home
Blulog Website www.Blulog.eu
Blulog Email info@Blulog.eu
Blulog Contact Number 00 48 618 803 343

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