In this part you'll learn about the alerts page, where to access alert comments, how to download alert reports and more!
Alerts page is a convenient place to monitor all the alerts that happen in your organization. You can sort them out by the most recently activated/deactivated and so on.
Alert status – presents whether the alert is active or cleared.
Activation time – presents date and time when the alert was activated.
Deactivation time – presents date and time when the alert was deactivated. That can mean that the issue that caused the alert to be triggered was fixed.
Notifications count window shows information like to whom the alert was sent, in what form, how many times, etc.
Date – presents date and time of the last sent notification.
Notifications – presents how many times the notification was sent.
Reported finish of alert – presents whether the alert was sent or not. It comes in 2 states:
An “x” icon signifies that the alert was not sent.
A “checked” icon signifies that the alert was sent.
In order to access comments, click the “comments” icon. A popup should appear where you should be able to see the comments or write your own one.
In order to download alert report, click the “graph” icon. A popup should appear where you should be able to see the graph with other useful information. Now just click the “Download” button.
In order to deactivate alert(s) select them. Now, click the “CLEAR” button at the top. Wait until the progress bar at the top finishes.
In order to skip disconnection alerts shorter than “x” number of minutes, type number of minutes at the top and click the “refresh” icon. Wait until the progress bar at the top finishes.
Skip disconnection alerts apply for hub and logger disconnection alerts.